Exactly one month ago today, I ranted about my Sprint bill being emailed to me in all caps.

Well, she* reads my blog, and she’s also part of a marketing/advertising firm that does some work with Sprint.  She commented, “The people I know at Sprint wouldn’t be happy that customers are being shouted at on their invoices.  Why don’t you forward the email to me? I’ll send it to someone who cares.”

So I did.

And yesterday?  My Sprint bill arrived in my inbox.

The text was all in lower-case.

This isn’t just a victory for me.  It’s a victory for thousands of Sprint customers with electronic billing, who month after month have opened up their email, saw the startling wall of capital letters, and shouted “Yaahhhhh!"** No one will ever have to go through that again.  People with heart conditions are no longer in danger.  Lives may have been saved.

On most days, I love the Internet.

And on some days, the Internet loves me back.

*Thanks Reecie!

**Actually, my name on the salutation line is still in all caps. But that’s as it should be, for I am fierce.